Call queue
Give every call a next step.
See who called, assign an owner, and keep the next action clear.
| Caller | Owner | Next action |
|---|---|---|
| JLJordan LeeNew enquiry | Alex | Call back |
| MRMorgan ReedService question | Jamie | Follow up |
| SKSam KimAppointment enquiry | Alex | Confirm time |
One shared view. No guessing who’s handling it.
